Privacy Policy
Effective Date: April 2026
At Neelu’s Homely Foods, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect the information you share when you visit our website or purchase our products.
1. Information We Collect
When you interact with our website, we may collect the following information:
- Full Name
- Phone Number
- Email Address
- Shipping / Billing Address
- Payment Information (processed securely through payment gateways)
- Order History
- Website usage data (cookies, browser type, device information)
2. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Provide customer support
- Send order confirmations and delivery updates
- Improve our website experience
- Inform you about new products, offers, or promotions (only if you choose to receive updates)
- Prevent fraudulent transactions
3. Payment Security
We do not directly store sensitive payment details such as debit/credit card numbers, CVV, or banking credentials. Payments are securely processed through trusted third-party payment gateways.
4. Cookies
Our website may use cookies to:
- Improve browsing experience
- Remember your preferences
- Analyze website traffic
- Offer personalized content and promotions
You may disable cookies in your browser settings, though some website features may not function properly.
5. Sharing of Information
We respect your privacy and do not sell, rent, or trade your personal information.
Your information may only be shared with:
- Delivery partners for shipping your order
- Payment gateway providers for transaction processing
- Service providers who help us operate our website or business
These partners are required to keep your information secure.
6. Data Protection
We implement reasonable security measures to protect your personal information from unauthorized access, misuse, or disclosure.
However, no online platform can guarantee 100% security.
7. Your Rights
You have the right to:
- Request access to your personal data
- Correct inaccurate information
- Request deletion of your data (subject to legal/business requirements)
- Opt out of promotional communications
To make any request, please contact us.
8. Third-Party Links
Our website may contain links to third-party websites (payment providers, social media, etc.). We are not responsible for the privacy practices of those websites.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Updated policies will be posted on this page with the revised effective date.
10. Contact Us
For any privacy-related questions, contact us:
Neelu’s Homely Foods
📞 +91 63055 06754