Terms & Conditions
Effective Date: April 2026
Welcome to Neelu’s Homely Foods. By accessing our website and purchasing our products, you agree to comply with the following Terms & Conditions. Please read them carefully before using our services.
1. General
Neelu’s Homely Foods provides natural and homemade food products including oils, honey, pickles, powders, spices, ghee, and related food items. All products are prepared and delivered with care to ensure quality and freshness.
By using our website, you agree to use it only for lawful purposes and in accordance with these terms.
2. Product Information
We strive to ensure that all product descriptions, images, prices, and availability details are accurate. However:
- Product packaging may vary slightly from images displayed on the website.
- Natural food products may have slight variations in color, texture, aroma, or taste.
- Product availability is subject to stock.
3. Orders & Payments
- Orders will be processed only after successful payment confirmation.
- We reserve the right to accept or reject any order at our discretion.
- In case of pricing errors or stock issues, customers will be notified and refunds will be processed where applicable.
- All prices listed are in Indian Rupees (₹).
4. Shipping & Delivery
- Delivery timelines may vary depending on location and courier service availability.
- Delays due to weather, holidays, transport issues, or unforeseen circumstances may occur.
- Customers must provide accurate shipping details to avoid delays.
5. Returns & Refunds
Returns or refunds are accepted only under the following conditions:
- Wrong product delivered
- Damaged package upon delivery
- Product quality issue reported within 24 hours of delivery
To request support, customers must contact us with order details and proof (photo/video if applicable).
Refund approval will be subject to review.
6. Product Storage & Usage
Our products are made using natural ingredients. Customers are advised to:
- Store products as instructed on packaging
- Keep products in cool and dry conditions
- Consume before the expiry period mentioned on the product label
Improper storage may affect product quality.
7. Intellectual Property
All website content including logo, branding, images, product descriptions, graphics, and text belongs to Neelu’s Homely Foods and may not be copied, reused, or reproduced without permission.
8. Privacy
Customer information shared during purchase is used only for order processing, customer support, and service communication. We respect your privacy and do not sell customer information to third parties.
9. Limitation of Liability
Neelu’s Homely Foods shall not be held responsible for indirect, incidental, or consequential damages arising from product use, delayed deliveries, or website interruptions.
10. Contact Us
For any questions regarding these Terms & Conditions, please contact us:
Neelu’s Homely Foods
📞 +91 63055 06754