Shipping Policy
Effective Date: April 2026
At Neelu’s Homely Foods, we are committed to delivering fresh, natural, and high-quality homemade products safely to your doorstep. Please read our shipping policy to understand how orders are processed and delivered.
1. Order Processing
- Orders are typically processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- During high-demand periods, processing time may be slightly longer.
2. Shipping Coverage
We currently ship across India, subject to courier service availability in your location.
For remote locations, delivery timelines may vary.
3. Delivery Timeline
Estimated delivery time:
- Local / Nearby Locations: 1–3 business days
- Within State: 2–5 business days
- Across India: 3–7 business days
Delivery times may vary depending on courier service, weather conditions, holidays, or unforeseen delays.
4. Shipping Charges
- Shipping charges may vary based on order value, weight, and delivery location.
- Any applicable shipping charges will be displayed during checkout before payment confirmation.
- Promotional free shipping offers may be available from time to time.
5. Packaging
We take special care in packaging our products to maintain freshness, hygiene, and safe delivery.
Products are securely packed to prevent leakage, damage, or contamination during transit.
6. Order Tracking
Once your order is shipped, tracking details (if available) will be shared via SMS, WhatsApp, email, or other contact methods provided during checkout.
7. Delays & Exceptions
Delivery may be delayed due to:
- Weather conditions
- Public holidays
- Natural calamities
- Courier service disruptions
- Incorrect shipping details provided by the customer
We request customers to provide complete and accurate address details.
8. Damaged Shipment
If your order arrives damaged:
- Please contact us within 24 hours of delivery
- Share photos/videos of the damaged package or product
- We will review and provide a suitable resolution
9. Contact Us
For shipping-related questions, contact us:
Neelu’s Homely Foods
📞 +91 63055 06754